About the Role
Manage end-to-end customer operations, network compliance, bonus/financial reconciliation, and distributor network support within a direct-selling framework.
Key Responsibilities
1. Customer Service & Distributor Administration
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Handle omnichannel inquiries (walk-in, phone, WhatsApp) regarding campaigns, marketing plans, portal systems, and e-commerce requests.
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Maintain, verify, and update distributor records, banking details, member transfers, terminations, and rejoining applications.
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Dispatch member notifications (SMS, email, system alerts) regarding renewals, ECP rejections, and membership statuses.
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Manage online system access (e-statements, distributor portals) and physically organize sales documentation (tax invoices, contracts).
2. Bonus, Compliance & Operational Support
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Execute operational tasks on top-up days, including invoice verification, payment collection, and stock distribution administration.
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Process Electronic Credit Payment (ECP) bonus payouts (Local & International) and track rejected payments with Accounts/Bonus teams.
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Handle product buy-back requests, complaints, and relevant documentation.
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Monitor and enforce compliance regarding unauthorized online sales, price-cutting, and unauthorized third-party platform listings.
3. Network Sales, Events & CRM
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Track incentive campaign achievements, qualification statuses, and fulfilment.
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Compile sales analysis and business performance reports for management and field leaders.
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Assist in organizing recognition programs, incentive trips, and distributor engagement events.
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Manage consumer databases and lead the execution and analysis of the Annual Customer Satisfaction Survey.
4. Cross-Functional Operations
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Coordinate workflow between Customer Service and all relevant departments
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Perform ad-hoc duties and special projects assigned by Management from time to time.
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Diploma or Bachelor’s Degree in Business Administration, Marketing, Communication, or a related field.
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Minimum 1–3 years of experience in Customer Care, Operations, or Distributor Support (experience in Direct Selling / MLM / Network Marketing is an added advantage).
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Proficiency in Microsoft Office (Excel, Word).
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Basic analytical skills to read and prepare performance reports.
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Excellent interpersonal, problem-solving, and conflict-resolution skills.
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High attention to detail with strong organizational ability.
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Strong compliance awareness and ethical standards.
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Languages: Fluency in Bahasa Malaysia and English (proficiency in Mandarin is a plus to support various distributor groups).
Interested applicants are invited to write, fax or email to:
- Fax
+(603)-3342 8285